Reference

Terms and Conditions That Cover Your fi abs Account

These terms set out the rules for opening and using your fi abs account, including how deposits through bKash, Nagad, and Rocket are handled, what your account access covers, and how eligibility is determined by your local law and region.

Account Eligibility by RegionbKash, Nagad, Rocket Deposits CoveredSports Betting and Casino AccessUpdates Notified via Account
fi abs Terms and Conditions That Cover Your fi abs Account
TERMS QUERY CHANNELS

Where to Raise a Terms Question

If a clause is unclear or you want to flag a concern about your account terms, our support team handles that directly. You don't need a separate legal request — account-level queries about these terms are part of standard support, and we'll respond with the relevant clause or escalate if needed. Players in Dhaka and across Bangladesh reach us through the same channels below.

Team online

Live Chat

Start a chat from your account dashboard. Available during match hours and into the evening for terms, deposit, and account queries.

Email Support

Send a detailed query to our support address listed in your account settings. We respond to written terms questions within one business day.

Account Help Centre

Log in and navigate to Help to find clause summaries, wallet verification steps, and account restriction information without waiting for an agent.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

These terms give you specific rights around your account data, access, and the ability to request changes. Here is how we handle each of them in practice.

Account Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure, in line with standard financial record requirements. You can request a summary of your data through the Help section.

Cookie and Session Use

We use session cookies to keep your account logged in across bKash, Nagad, and Rocket deposit flows. No third-party advertising cookies are placed without your agreement, and you can manage preferences in your browser settings.

Device and Access Security

If we detect a login from an unrecognised device, your account may require re-verification via your registered mobile number. This applies to both mobile wallet transactions and lobby access — it is an account protection step, not a block.

Requesting Changes or Closure

To update your registered details or request account closure, contact support through your account dashboard. Changes to your linked bKash, Nagad, or Rocket number require identity verification before they take effect.

Common Questions About These Terms

These are the questions we hear most often about how these terms work in practice. If yours isn't here, support can pull the relevant clause for you.

These terms apply to anyone who opens a fi abs account. Access to betting and casino features depends on your local law and eligible region — we don't override that determination.

We can update terms, but material changes come with advance notice through your account or registered contact. You have a window to review before the new terms take effect.

Deposits made while an account restriction is active are held and reviewed. Support can clarify the status and the expected timeline through the Help section of your account.

Log in, go to Help, and submit a data request. We'll compile your transaction history and account details and send them to your registered contact within a reasonable timeframe.

Contact support before the effective date of the change. If you choose not to accept, you can close your account — your balance will be settled to your verified Rocket, Nagad, or bKash wallet.

Yes. Account eligibility conditions are stated at registration. Access to certain features depends on your verified details and the laws that apply in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.