Reference

How fi abs Handles Your Personal Information

Your account data — including your name, contact details, and payment activity through bKash, Nagad, or Rocket — is handled with care and kept only for the purposes described in this policy.

Data collected only as neededbKash, Nagad, Rocket payment data protectedYour right to access and deleteBangladesh-focused account supportPolicy applies to all account holders

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HOW WE PROTECT YOUR DATA

Security, Retention, Cookies and Your Rights

We apply standard security measures across every account, including encrypted connections and session verification, so your data is not exposed during login or payment activity. Here is how each area works in practice.

Account Security

Your login is protected by OTP verification sent to your registered phone. We do not store your bKash, Nagad, or Rocket PIN — only a tokenised reference used to process transactions.

Cookie Use

Session cookies keep you logged in while you browse. Analytics cookies help us see which sections you visit. You can clear or block these through your browser without losing your account data.

Data Retention

Active account data is held while your account remains open. After closure, transaction logs are kept only as long as required by applicable law; other personal data is deleted or anonymised.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or request deletion of data we no longer need to hold. Submit requests via live chat or email support.

DATA CONTACT CHANNELS

Reach Us About Your Privacy

If you have a question about how your data is used, want to request a copy of your records, or need to report a concern, our support team handles privacy requests directly. Responses are sent to the email address registered on your account, so keep that detail current in your account settings.

What We Collect and Why We Use It

fi abs Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with fi abs, we collect the information needed to run your account: your name, email address, phone number, and the payment method you use — whether that is bKash, Nagad, or Rocket. We also log device and session data to keep

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your account secure and to detect unusual activity. Transaction records are kept to process deposits and withdrawals and to meet any reporting obligations that apply in your eligible region. We do not sell your personal data to third parties. Cookies and similar tools are used to
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keep your session active and to understand how you move through the platform — for example, whether you came from a sports market or a casino section. You can manage cookie preferences through your browser settings at any time. Data retention periods depend on the type
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of record: account credentials are held while your account is active, and transaction logs are kept for as long as required by applicable law in your jurisdiction. If you close your account, we will delete or anonymise personal data that is no longer needed, subject to
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any legal hold that applies. Eligibility to use fi abs and the data rights available to you depend on your local law and the region from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

These are the questions we hear most often about how fi abs handles personal information. If your question is not here, reach out through live chat or email.

We collect your name, email, phone number, and the payment method you register — such as bKash, Nagad, or Rocket. Device and session data is also logged to secure your account.

We do not sell your personal data. Data may be shared with payment processors like bKash, Nagad, or Rocket only to complete your transactions, and with service providers bound by confidentiality obligations.

Contact us via live chat while logged in, or email support from your registered address. We will verify your identity and send your data to that email address within a reasonable timeframe.

Yes. You can request deletion of data we no longer need to hold. Some transaction records may be retained as required by applicable law in your region before full deletion is completed.

Transaction logs are kept for as long as required by applicable law in your eligible region. Once that period ends and your account is closed, records are deleted or anonymised.

We store only a tokenised reference to your wallet, not your PIN or full account credentials. The actual payment is processed directly through the respective wallet provider's secure system.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoEligible Region Note Bangladesh InfoFi Abs Banking

How fi abs Handles Your Personal Information

Security, Retention, Cookies and Your Rights

Account Security

Cookie Use

Data Retention

Your Rights and Requests

Reach Us About Your Privacy

Common Questions About Your Data

01 What personal data does fi abs collect when I open an account?

02 Does fi abs share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask fi abs to delete my account data?

05 How long does fi abs keep my transaction history?

06 Are my bKash, Nagad, or Rocket payment details stored on fi abs?

Privacy Policy

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